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How 3bd333 Handles Your Personal Information

Your account data, payment details and device activity are handled with care at 3bd333 — this page sets out exactly what we collect, why we collect it, and how you can request changes or removal.

Account data protectionbKash, Nagad, Rocket payment privacyCookie and device data clarityYour right to access or delete data
3bd333 How 3bd333 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review the personal data we hold, ask us to correct something, or request that we delete your account information, our support team handles these requests directly. You can also reach out if you believe your data has been processed in a way that does not match what this policy describes. We aim to respond to all data-related requests promptly — response times depend on request complexity and verification requirements.

Live Chat Support Start a live chat session from your account dashboard. Our support team can log a formal data request and confirm the steps needed to verify your identity before processing it.
Email Data Request Send your data access, correction or deletion request by email. Include your registered phone number or the mobile wallet you use — bKash, Nagad or Rocket — so we can match your account.
Account Help Centre The Help Centre inside your account lists the current steps for privacy-related requests. This is the most direct path for checking what data is linked to your wallet or registration details.
DATA HANDLING PRACTICES

Security, Cookies, Retention and Account Rights

We take a layered approach to data security. Account passwords are hashed and never stored in plain text. Sessions are protected with SSL encryption across all connections — whether you are on a mobile browser in Dhaka or on a desktop. Below are the four core areas of our data handling that matter most to you.

Cookie and Tracking Data

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Payment Data Security

When you deposit or withdraw via bKash, Nagad or Rocket, only the transaction reference and amount are stored on our side. Full wallet credentials stay within the respective payment provider's system.

Account Data Retention

Active account data is retained while your account is open. If your account is closed, personal data is held only for the period required by applicable regulations, then deleted or anonymised.

Your Right to Request Changes

You can request a copy of your data, ask us to correct inaccurate details, or ask for deletion. Requests are verified against your registered contact details before we act on them.

Common Questions About Your Privacy at 3bd333

These are the questions we hear most often about how personal data is handled. If something specific to your account is not covered here, contact us directly through live chat or email.

We collect your name, email, phone number and the mobile wallet details you use — bKash, Nagad or Rocket. Device data such as IP address and browser type is also collected automatically during your session.

Payment data is shared only with the relevant payment processor to complete your transaction. We do not share your bKash, Nagad or Rocket details with advertisers or unrelated third parties.

Submit a data access request via live chat or email. Include your registered phone number or wallet identifier so we can verify your identity before releasing any account information.

Yes. Send a deletion request through our support channels. We will process it once identity is confirmed, subject to any retention obligations under applicable financial regulations in Bangladesh.

Transaction records are kept for the period required by applicable regulations. Other personal data is deleted or anonymised once the mandatory retention window closes after account closure.

We use session cookies for login stability and analytics cookies to improve the platform. You can disable non-essential cookies through your browser settings; this may affect how some features behave.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.